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Return Policy

We are sure you will love our fashion items. However, we understand there might be occasions you would like to return to get a refund or exchange the item for another one. Below are the details of our return policy.

When the Item is faulty, not fit for purpose or different to what you purchased, you can get a full refund or exchange for an item that suits you best.

For a full refund for Instore purchases:

    • Items are faulty or not fit for purpose when you bought them, and you can prove that it was not damaged or broken by you. 
    • Receipt to prove the purchase of the item. 
    • Within 30 days of purchase date due the nature of fashion items we sell 
    • By handing over to the shop.  

    For a full refund for Online purchases:

      • Items are faulty or not fit for purpose when you bought them, and you can prove that it was not damaged or broken by you.
      • Receipt to prove the purchase of the item.
      • Within 30 days of purchase date due the nature of fashion items we sell
      • Item can be returned to the shop in-person or 
      • Item can be posted to the below address using registered post (so you can use the tracking ID to notify the delivery to the shop).
      • If the item is faulty or did not meet your intended purpose and returned within 30 days a full refund will be provided including your postage fee upon showing necessary invoices) 

      You are legally not entitled for a refund for change of mind; however, we will still exchange your item or give you a refund if you fulfill below conditions within 7 days of purchase.

      For Instore purchases:

        • Returned to the store within 7 days of the purchase date.
        • Receipt to prove the purchase of the item.
        • Item not used and with the original label when possible.
        • By handing over to the shop. 
        • You can exchange the item to one that suits you by paying the balance or receiving the balance in cash if the price of the new item is lower. Or you can also get a full refund of the purchase price of the item as well.  

        For Online purchases:

          • Returned to the shop or posted to the shop within 7 days of date you receive the item.
          • ‘Email Receipt’ to prove the purchase of the item and letting the shop know the order number and the email address associated with the purchase.
          • Item not used and to be returned in the original packaging and label.
          • Please note, we will only refund the value of the item for ‘change of mind’ returns.
          • Exchanges for a ‘change of mind’ purchase will be treated like a new purchase after the refund
          • By handing over to the shop or posting to the shop.
          • By posting to the below address using Registered post or handing over to the shop in-person.

          Lanzo Fashion, Fairfield Forum No 8, Station Street, Fairfield , NSW 2165